Tribe to Table ships to all 50 U.S. states and ships on Monday-Friday via FedEx 2-Day Ground and FedEx 2-Day Express. You can get your order the same week if placed by 10AM PT on Wednesday; orders placed after 10AM PT on Wednesday will most likely be delivered the following week. Street address needed, we cannot ship to PO Box.
*2018 Holiday Shipping Schedule*
Thanksgiving: The last day for shipments will be Monday, November 19, 2018 for orders received by 10AM PT. We will not be shipping on Tuesday and Wedneday (November 20 & 21, 2018). Shipments will resume on Monday, November 26, 2018 for orders received after 10AM PT on Monday, November 19, 2018.
Christmas Eve & Day: The last day for shipments will be Wednesday, December 19, 2018 for orders received by 10AM PT. We will not be shipping on Christmas Eve & Christmas Day (December 24 & 25, 2018). Shipments will resume on Wednesday, December 26, 2018 for orders received after 10AM PT on Wednesday, December 19, 2018.
New Years Eve & Day: The last day for shipments will be Friday, December 28, 2018 for orders received by 10AM PT. We will not be shipping on New Year’s Eve & New Year’s Day (December 31, 2018 & January 1, 2019). Shipments will resume on Wednesday, January 2, 2019 for orders received after 10AM PT on Wednesday, December 26, 2018.
Important
Orders ship out as they are received (first in, first out). We do our very best to ship your order as soon as possible, within 3 business days.
Rates
Our shipping rates are based on weight and shipment destination (utilizing FedEx real-time shipping). The number of items in your order will impact the shipping rate which typically can range anywhere from $9-30 (HI and AK may have additional rates applied). Your exact shipping costs will be calculated during checkout.
Tracking
Customers will be notified via email when items have been shipped and will be provided a FedEx tracking number. We track all of our shipments throughout the day to ensure a timely delivery.
Receiving
Our products are packed with the utmost care and attention. It is the buyer’s responsibility to be home on the day of delivery to guarantee packaging and product quality. If in doubt, we encourage orders to be delivered to a business or commercial address. FedEx will not require a signature upon delivery and will leave the package on your doorstep if you are not home to receive it. To enjoy the full freshness and flavor of our products we advise refrigerating the products immediately.
Returns
All food sales are final. Tribe to Table is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of an incorrect address. It is the buyer’s responsibility to provide the correct shipping address, phone number, and email address. FedEx does not ship to P.O. boxes. For non perishable product returns, please contact us by phone (747)-255-7481, by email info@tribetotable.com, or in the Contact Us page on this website. All returns are subject to a $7 fee for shipping and processing and will receive a shipping label from us within 3 business days of the requested return. If the customer chooses to incur the shipping expenses themselves then they will not be subject to the $7 fee.
International
Currently, we do not ship outside of the United States.
Customer Service
If you have received damaged items or incorrect items in your order please contact customer service Monday through Friday, 9:00AM-4:00PM (Pacific Time Zone) at accounting@tribetotable.com.
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